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Reflections from a Swede in Norway.

Here you will find my small graffiti board where I write about things I come to think about.

In my blog, I write about the general unfairness of life, about spam mail, vintage computers, board games, Norwegians, current and not-so-current affairs, technology and whatever else occurs to me — in other words, a glorious mess. All opinion expressed here are of course my own, and all similarities with any living people is of course intentional.

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Stupid customer service reply

Published: Friday 2005-04-29.

I earlier mentioned that Telenor decided to terminate their Usenet news service on the 1st of May. Since I am an indirect customer of Telenor through Canal Digital I complained to Canal Digital’s customer service about this, and got the reply that they didn’t have any plans to switch providers so that I could get Usenet news access somewhere else. I then demanded to have the monthly fee lowered, which rendered this reply:

From: Canal Digital Kundeservice
Date: Fri, 29 Apr 2005 15:34:04 +0200
Subject: Re: Re: Re: Re: News (Usenet)

[Translated from Norwegian]


Thank you for your query.

Since your online subscription is included in your subscription without a fee, the removal of usenet does not result in a reduction of the subscription fee.


That has to be the most stupid answer I have ever got from a customer service.

But now it seems as if Telenor has rethought the termination, so maybe I don’t have to take this further.

This entry is referenced in: Customers v Telenor 1–0.

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  • Date: 2005-05-01 22.56.48 CEST
  • Name: David Pettersson
  • Website:
  • Posted from: ****************

Så fint, då kan de ju hävda att de bara tar betalt för faktureringen och att allt annat erbjuds utan extra kostnad.

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