Stupid customer service reply
Published: Friday 2005-04-29.
I earlier mentioned that Telenor decided to terminate their Usenet news service on the 1st of May. Since I am an indirect customer of Telenor through Canal Digital I complained to Canal Digital’s customer service about this, and got the reply that they didn’t have any plans to switch providers so that I could get Usenet news access somewhere else. I then demanded to have the monthly fee lowered, which rendered this reply:
From: Canal Digital Kundeservice
Date: Fri, 29 Apr 2005 15:34:04 +0200
Subject: Re: Re: Re: Re: News (Usenet)
[Translated from Norwegian]
Thank you for your query.
Since your online subscription is included in your subscription without a fee, the removal of usenet does not result in a reduction of the subscription fee.
That has to be the most stupid answer I have ever got from a customer service.
But now it seems as if Telenor has rethought the termination, so maybe I don’t have to take this further.
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